Privacy & Security

1. Introduction

Agape Coffee j.d.o.o. is committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy and Security Policy outlines how we collect, use, and protect your information when you visit our website, www.agape.coffee, or engage with our services.

2. Data Controller

Agape Coffee j.d.o.o.
Lučića 7, 21220 Trogir, Croatia
Email: hello@agape.coffee

As the data controller, we determine the purposes and means of processing your personal data in accordance with the General Data Protection Regulation (GDPR).

3. Data Collection and Use

We collect personal data that you voluntarily provide to us, such as when you:

  • Place an Order: Name, shipping address, billing address, email address, phone number, and payment information.

  • Subscribe to Our Newsletter: Email address.

  • Contact Us: Name, email address, and any information you choose to provide in your message.

We use this data to:

  • Process and fulfill your orders.

  • Communicate with you regarding your orders or inquiries.

  • Send you promotional materials, if you have opted in to receive them.

  • Improve our website and services.

4. Legal Basis for Processing

Our processing of your personal data is based on:

  • Contractual Necessity: To fulfill our obligations when you make a purchase.

  • Consent: For sending newsletters and promotional materials.

  • Legitimate Interests: To improve our services and respond to inquiries.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. For example, we retain order information for tax and accounting purposes.

6. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Service Providers: Third-party companies that assist us in operating our website, processing payments, and delivering orders.

  • Legal Obligations: When required by law or to protect our rights.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data, under certain conditions.

  • Restriction: Request restriction of processing, under certain conditions.

  • Data Portability: Request transfer of your data to another organization.

  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at hello@agape.coffee.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site and enable certain functionalities. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy and Security Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions or concerns about this Privacy and Security Policy or our data practices, please contact us at:

Agape Coffee j.d.o.o.
Lučića 7, 21220 Trogir, Croatia
Email: hello@agape.coffee

By using our website and services, you acknowledge that you have read and understood this Privacy and Security Policy and agree to the collection and use of your personal data as described herein.